Refund & Cancellation Policy
At Vape Store, we aim to provide a smooth and transparent shopping experience. Please read our Refund and Cancellation Policy carefully before placing an order.
1. Order Cancellation
Customers may request cancellation before their order has been processed or dispatched.
Once an order has been dispatched, cancellation may not be possible.
To request cancellation, please contact our customer support team with your order number.
Cancellation requests are subject to order status and applicable laws.
2. Refund Policy
Refunds may be considered in the following situations:
Your order was cancelled successfully before dispatch.
You received an incorrect product.
Your order arrived damaged or defective.
Your order could not be delivered due to an issue attributable to us.
Requests must be submitted with relevant details and supporting photographs, where applicable. Each request will be reviewed before a resolution is provided.
3. Non-Refundable Situations
Refunds may not be available for:
Products that have been used or damaged after delivery by the customer.
Orders cancelled after dispatch, where cancellation is not permitted.
Incorrect shipping details provided by the customer, where the delivery issue is not attributable to us.
Change-of-mind requests for products that are not eligible for return under applicable law.
Nothing in this policy limits any consumer rights available under applicable law.
4. Refund Processing
Once a refund is approved, it will be processed through the original payment method wherever possible. Processing and crediting times may vary depending on the payment provider or bank. We will communicate any applicable processing timelines when confirming your refund.
5. Damaged, Defective, or Incorrect Products
Please contact us promptly after delivery and provide your order number, a description of the issue, and clear photographs where appropriate. We will review the claim and explain the available resolution in accordance with applicable law.